Refund policy

At Trendefy, we want you to receive your order in good condition and as described on our website.

Eligibility for Return

You may request a return if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product significantly differs from the product description.

Return requests should normally be submitted within 1 day of receiving the order.

Conditions

Returned products must be:

• Unused
• In their original condition
• Returned with the original packaging where reasonably possible
• Accompanied by the order information/proof of purchase

Products showing signs of misuse, accidental damage or unauthorized modification may not qualify for a return.

Damaged Package

If your package appears damaged when delivered, please take photographs/video of the package and product and contact us as soon as possible.

Refunds

Once the returned product is received and inspected, we will inform you whether the return has been approved.

If approved, the refund will be processed using an appropriate available method.

For Cash on Delivery orders, we may request bank/account details or another suitable method to process the refund.

Shipping Charges

Original delivery charges may not be refundable unless the return is due to an error on our part, such as sending the wrong product or a product that arrived defective.

Return shipping responsibility will depend on the reason for the return.

Non-Returnable Situations

Returns may not be accepted where:

• The customer simply changes their mind after receiving the product.
• The product was damaged through misuse.
• The product has been modified or tampered with.
• The return request is made after the applicable return period.
• The product is missing required components/accessories due to customer handling.